Cloud Services Management: Governance, Operations, and Transformation

Cloud Services Management: Governance, Operations, and Transformation

About the Course

The Cloud Services Management course is an advanced program designed for technical and business leaders who must move beyond infrastructure design to master the ongoing delivery and optimization of cloud services. This course addresses the critical “Day 2” operations and strategic planning required to run a cloud-native organization, focusing on the intersection of technology, finance, and culture.

Participants will explore the total lifecycle of cloud services, from initial assessment and financial planning to the implementation of modern operating models like DevOps and Agile. The curriculum places a heavy emphasis on Workforce Transformation, helping IT leaders move from traditional siloed structures to cross-functional teams capable of managing complex multi-cloud environments. By integrating concepts such as Infrastructure as Code (IaC) and Value Stream Mapping, the course provides a practical roadmap for delivering high-value digital services that align with modern business objectives.

Audience Profile

This course is intended for:

• Cloud Engineers and Infrastructure Administrators moving into service management roles.

• Technical Leaders and Architects responsible for multi-cloud strategy and governance.

• Software Development Managers overseeing cloud-native application lifecycles.

• Business Leaders who need to manage the financial and organizational aspects of cloud transformation.

Learning Objectives

Domain 1: Service Lifecycle and Financial Planning

• Define the phases of the cloud service lifecycle, contrasting Waterfall and Agile methodologies.

• Develop financial plans and assessment strategies for sustainable cloud consumption.

• Communicate design goals and deliverables effectively to stakeholders.

Domain 2: Workforce and Governance Transformation

• Identify new cloud roles and responsibilities required for a modern IT organization.

• Implement governance and risk management frameworks tailored for cloud deployment models.

• Evaluate cloud service providers based on compliance standards and security mechanisms.

Domain 3: Multi-Cloud Strategy and Brokerage

• Differentiate between hybrid and multi-cloud architectures and identify high-value use cases.

• Address challenges in workload mobility, interoperability, and data portability.

• Leverage cloud service brokerages and multi-cloud management platforms for centralized control.

Domain 4: Cloud Operating Models and Application Modernization

• Apply DevOps and CI/CD principles to transition from “Traditional IT” to “Digital IT.”

• Utilize Value Stream Mapping to identify bottlenecks in service delivery.

• Execute application modernization strategies, including Rehosting, Refactoring, and Replatforming.

Domain 5: Cloud-Native Development and Resiliency

• Implement microservices, containers, and Container as a Service (CaaS) architectures.

• Apply the 12-Factor App methodology and DevSecOps for secure, scalable development.

• Design for business resiliency using AIOps, cloud-based backup, and disaster recovery.

Prerequisites

• Required: Completion of the Cloud Infrastructure and Services (D-CIS-FN-23) course or equivalent work experience.

• Recommended: For those seeking expert-level certification, familiarity with Cloud Infrastructure Planning and Design is strongly suggested.