Helpdesk Technician Program

Certificate of Completion
120 Clock Hours


The objective of this program is to combine the skills learned through the A+ Computer Technician Program and the Network Professional Program. Graduates will demonstrate the ability to build, repair, and upgrade personal computers. Graduates will demonstrate a working understanding of different network standards and the advantages and disadvantages of each. Graduates will demonstrate the ability to use networking tools and utilities to troubleshoot common network infrastructure issues. Graduates will demonstrate the ability to install, configure, and administer Microsoft Windows 2008 Professional and Server editions. Graduates will demonstrate the ability to implement and administer Windows 2008 Directory Services and Network Infrastructure. Graduates will demonstrate the ability to create a secure network using Windows 2008 security features. Graduates will demonstrate the ability to perform a migration from Microsoft Windows 2003 to Windows 2008. Students successfully completing the Helpdesk Technician Program will have the knowledge and ability to perform the job of an entry-level administrator of a Windows Server 2003/2008 local area network.

Program Description

This program will prepare a student to obtain the skills necessary to become a competent entry-level Network Administrator. Consisting of the materials from A+ Computer Technician and Network+ Professional programs. The Helpdesk Technician Program is designed to cross-train individuals in several disciplines. Upon successful completion of the program and meeting all course requirements and financial obligations, the student will be issued a certificate of completion.

Note: In order to obtain the IT industry certifications covered by the content of this program, the graduate must sit for and pass the following exams:

  • Exam 220-1001: CompTIA A+ Exam 1
  • Exam 220-1002: CompTIA A+ Exam 2
  • Exam N10-007: CompTIA Network+