Administering Cisco Unified Communications (Call Manager)

What’s included?

• Authorized Courseware
• Intensive Hands on Skills Development with an Experienced Subject Matter Expert
• Hands-on practice on real Servers and extended lab support 1.800.482.3172
• Examination Vouchers & Onsite Certification Testing- (excluding Adobe and PMP Boot Camps)
• Academy Code of Honor: Test Pass Guarantee
• Optional: Package for Hotel Accommodations, Lunch and Transportation

Curriculum

Module 1: Tools for Managing UC Collaboration 12.5

• Prime Collaboration Deployment Manager Overview 12.5
• Bulk Admin Tool (BAT)
• Importing and Exporting Settings
• Importing and Exporting Users
• Importing and Exporting Phones
• Phone Migrations
• Unsupported IP Phone Models
• CUCM Upgrades
• Loading COP Files

Module 2: Unified Communication Manager 12.5

• Cisco Smart Licensing
• Cisco Unified Communication Manager Overview
• Cisco UCM Configuration
• Redundancy
• Services
• Service Parameters
• Enterprises Parameters
• User Configuration
• LDAP Integration
  • Synchronization
  • Authentication
  • Attribute Mapping
  • Filters

• Endpoint Configuration
• Creating and Modifying Phone and Configuration
• Call Routing
• Implementing Calling Privileges
• Partitions and CSSs Configuration
• Implementing Extension Mobility
• Media Resources
• Cisco Meeting Server
• Troubleshooting UCM Features
• CAR (CDR Accounting and Reporting) Tool
• Reports
• Dialed Number Analyzer
• RTMT
• Log Collection
• Use RTMT to View Performance Counters
• Troubleshooting Common Endpoint Registration Issues
• Disaster Recovery System
• Remote Site Redundancy

Module 3: Gateway

• Gateway Overview
• Cisco H323 Gateways
• Cisco MGCP Gateways
• Cisco IOS SIP Gateways
• Troubleshooting IOS Gateways

Module 4: Cisco Emergency Responder (CER) 12.5

• CER Overview
• Emergency Notifications
• CER Redundancy and Clustering
• Integration with CUCM
• Cisco Emergency Responder Administration Interfaces
• Configuring Users and Role-Based System Access
• Configuring Cisco Emergency Responder
• Notification by IP Subnet
• SNMP Overview
• Adding new switches
• Notification by Switch Port

Module 5: Cisco Unified Communications Mobile and Remote Access (MRA)

• MRA Overview
• Expressway Edge
• MRA Licensing
• MRA Components
• Certificates

Module 6: Integrating Cisco Unified IM and Presence 12.5

• IM&P and Jabber Overview
• Configure Service Discovery
• DNS Record Requirements
• Install Cisco Jabber
• Cisco Jabber in Softphone Mode
• Set Up Cisco Jabber in Full UC Mode
• Integrating CUCM and IM&P
• Configuring CUCM Services for Jabber
• Troubleshooting Jabber

Module 7: Integrating Cisco Unity Connection 12.5

• Cisco Unity Connection Overview
• Cisco Unity Connection Integration Using SIP
• Cisco Unity Connection Call Handlers
• Configuring Search spaces and Partitions
• Cisco Unity Connection Administration
• Cisco Unity Connection Integration Troubleshooting Tools
• RTMT
• Using Port Monitor to Troubleshoot Voice Mails
• Cisco Unity Audiotext Application
• Unified Messaging

Module 8: Cisco Meeting Server (CMS)  

• Introduction to Cisco Meeting Server
• Configuring CMS
• Configuring Meetings with CMS
• Configuring Spaces with CMS
• Scheduling Meeting with TMS

Module 9: Cisco UCCX

• Cisco Unified Contact Center Express Overview
• Cisco Unified Contact Center Express Administration
• Agents
• Skills
• Queues
• Basic Scripting (Overview)
• Finesse
• Reporting
• CUIC

Module 10: Cisco Paging Server (InformaCast)

• InformaCast Overview
• InformaCast Administration
• IP Phone Paging
• Analog Paging
• Multicast Requirements
• Using InformaCast

Module 11: Troubleshooting

• Using Troubleshooting Methodology
• Analyze the Troubleshooting Process
• Troubleshooting Methodology in Complex Environments
• Define the Problem
• Gather Facts
• Consider Possibilities
• Create an Action Plan
• Implement an Action Plan
• Observe Results
• Restart the Problem-Solving Process
• Document Facts
• Using Troubleshooting and Monitoring Tools
• Cisco Unified Serviceability
• Cisco Unified RTMT Performance Monitor and Data Logging
• Trace File Collection
• Troubleshooting Common Gateway and Endpoint Registration Issues
• IP Phone Initialization
• Common DHCP-Related and TFTP-Related Issues
• Using Ping to Cisco IP Phones
• Cisco Unified IP Phone Status Messages
• Cisco Unified IP Phone Network Configuration

Labs:

CUCM Labs

• Smart Licensing
• TLS Versions and Requirements
• Registering Phones and Configuring End Users
• Configure Partitions and CSS for Accessing Directory Numbers
• Implementing Call Coverage
• Implement Call Hunting in Cisco Unified Communications Manager
• Implementing PSTN Calling Using MGCP Gateways
• Integrate a Cisco IOS MGCP Gateway with Cisco Unified Communications Manager
• Implement Inbound and Outbound PSTN Calling
• Implementing PSTN Calling Using H.323 Gateways
• Implement Inbound and Outbound PSTN Calling Using SIP Gateways
• Add an SIP Gateway in Cisco Unified Communications Manager
• Implementing Annunciators and MOH
• Implement Annunciator and MOH
• Implementing Conference Bridges
• Implement Cisco Unified Communications Manager Conference Bridge Media Resources

Unity Connection Labs

• Integrating Cisco Unity Connection with Cisco Unified Communications Manager
• Change the Phone for the next section
• Integrate Cisco Unity Connection with Cisco PLM
• Configure Cisco Unified Communications Manager for a SIP Integration
• Discover Call Routing in Cisco Unity Connection
• Partition and Search Spaces
• Configure Call Forward Based on Call Classification
• Back Up Cisco Unity Connection
• Configuring Cisco Unity Connection Users
• Modularize and Automate User Creation
• Access User Pages and Web Inbox
• Manage User Greetings
• Mailbox Quotas and Message Aging
• Configuring Cisco Unity Connection System Settings
• Integrate Cisco Unity Connection with the LDAP Server
• Import Users from the Cisco Unified Communications Manager
• Test Voice Messaging Behavior
• Implementing Cisco Unity Connection Call Management
• Create a Dial Plan and Set Up Site-Specific Directory Handler
• Create an Interview Call Handler
• Configure a New Auto-Attendant
• Configuring Cisco Unified Messaging
• Enable Integrated Messaging
• Configure Unified Messaging
• Secure Messaging
• Monitor a SIP Call Flow

Cisco Unified Communications IM and Presence (IMP) 12.5

• Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager
• Set Up Cisco Unified Communications Manager for Presence Integration
• Set Up Cisco Unified Communications IM and Presence
• Configure Service Discovery
• Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber
• Set Up Cisco Jabber in Full UC Mode
• You verified that video calls and desktop sharing were successfully tested
• Use Jabber Config File Generator to Enable Features
• You verified that offline messages cannot be sent
• Enable Voice Messaging in Cisco Jabber
• Use RTMT to View Performance Counters
• Configure LDAP and UDS Directory Access
• Provisioning with Cisco Prime Collaboration

Cisco Unified Contact Center Express (UCCX) 12

• Add a Call Control Group
• Add a Cisco Media Termination Dialog Control Group
• Add a Cisco Unified CCX Script Application
• Add a Cisco Unified CM Telephony Trigger
• Call and test a newly configured application
• Assign an IPCC Extension to your agent phone
• Observe the RmCm Provider Information
• Associate the agent phone with the RmCm Provider
• Create a Resource Group
• Create a Skill
• Assign a Resource Group and Skills to your agent
• Create a Contact Service Queue
• Display the Agent-based Routing settings
• Make team assignments for your agent
• Start the Finesse Agent Desktop
• Modify your application to use the icd.aef script
• Use a skills based CSQ to route calls

 Cisco Meeting Server (CMS)

• Configure a Meeting
• Configure Spaces
• Use TMS to Schedule meetings
• Configure End Users

Cisco Paging Server

• Explore and Administer the Cisco Paging Server

Cisco Emergency Responder (CER) 12.5

• Explore and Administer the Cisco Emergency Responder

Cisco Mobile Remote Access (MRA)

• Setup Mobile Remote Access