Cisco® On-Demand: TSHOOT-Troubleshooting and Maintaining Cisco® IP Networks Course Outline


Duration: 3 days

Version v2.0
Special Note to New Hampshire Residents
This course has not yet been approved by the New Hampshire Department of Education. Please contact us for an update on when the class will be available in New Hampshire.

**Note: This is an On-Demand Self Study Course, 3 days of content, 6-months unlimited access, $750**
(Applicable State and Local taxes may be added for On-Demand purchases, depending on your location.)
You may take this course at any time and from any device, provided you have internet access.

About This Course
The Online On-Demand training course includes expert lectures, PowerPoint visuals, demonstrations, labs and Official Cert Guide. You will be able to follow along and successfully complete the course by completing the quizzes and exams.

Course Overview
This course provides students with the knowledge and skills to troubleshoot and maintain Cisco IP networks, including complex enterprise and converged networks.

This course takes 3 days to complete and includes 11h 37m of video presentation.

What’s included?

  • Authorized Courseware
  • Intensive Hands on Skills Development with an Experienced Subject Matter Expert
  • Hands-on practice on real Servers and extended lab support 1.800.482.3172
  • Examination Vouchers & Onsite Certification Testing- (excluding Adobe and PMP Boot Camps)
  • Academy Code of Honor: Test Pass Guarantee
  • Optional: Package for Hotel Accommodations, Lunch and Transportation

With several convenient training delivery methods offered, The Academy makes getting the training you need easy. Whether you prefer to learn in a classroom or an online live learning virtual environment, training videos hosted online, and private group classes hosted at your site. We offer expert instruction to individuals, government agencies, non-profits, and corporations. Our live classes, on-sites, and online training videos all feature certified instructors who teach a detailed curriculum and share their expertise and insights with trainees. No matter how you prefer to receive the training, you can count on The Academy for an engaging and effective learning experience.


  • Instructor Led (the best training format we offer)
  • Live Online Classroom – Online Instructor Led
  • Self-Paced Video

Speak to an Admissions Representative for complete details

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Course Outline

Chapter 01 – Planning Maintenance for Complex Networks
Maintenance Models and Methodologies
Benefits of Structured Maintenance over Interrupt-driven Maintenance
Maintenance Models and Methodologies – Cont.
The Configuration Management Element of the FCAPS Model
Network Maintenance Processes and Procedures
Network Maintenance Tools, Applications, and Resources
NTP Example
Cisco Configuration and Documentation Tools
Logging Services
Logging to a Server
Network Monitoring and Performance Measurement Tools
Implementing Backup and Restore Services
Disaster Recovery Tools

Chapter 02 – Troubleshooting Processes for Complex Enterprise Networks
Troubleshooting Methodologies
Troubleshooting Approaches
Implementing Troubleshooting Procedures
The Troubleshooting and Network Maintenance
Communication and Change Control – Cont.
Disaster Recovery Tools

Chapter 03 – Using Maintenance and Troubleshooting Tools and Applications
Collecting and Filtering Information Using IOS show Commands
Testing Network Connectivity Using Cisco IOS Commands
Collecting Real-time Information Using Cisco IOS debug Commands
Diagnosing Hardware Issues Using Cisco IOS Commands
Using Traffic Capturing Tools
Gathering Information with SNMP
Gathering Information with NetFlow
SNMP and NetFlow Comparison
Enabling Network Event Notification

Chapter 04 – Maintaining and Troubleshooting Campus Switched Solutions
Troubleshooting Tools and Applications
Maintaining and Troubleshooting Campus Switched Solutions Troubleshooting
Tools and Applications
LAN Switch Operation
Verifying Layer 2 Forwarding
Spanning Tree Operation
Spanning Tree Failures
Inter-VLAN Routing and Multilayer Switching
Troubleshooting Routers and Multi-Layer Switches
Troubleshooting Multi-layer Switches
Switched Virtual Interfaces (SVIs) and Routed Ports
Multilayer Switches, VLANs and Routing
Routed Interfaces vs. SVIs
Checking SVI Status
First Hop Redundancy Protocols (FHRPs)
Using First Hop Redundancy
Verifying HSRP Operation
Alternatives to HSRP
HSRP, VRRP, and GLBP Diagnostic Commands

Chapter 05 – Maintaining and Troubleshooting Routing Solutions
Routing and Routing Data Structures
Using IOS Commands to Verify Routing Functions
IGP Routing Protocol Review
EIGRP Review
Monitoring EIGRP
EIGRP Troubleshooting Example
OSPF Review
Monitoring OSPF
OSPF Troubleshooting Example
Route Redistribution Review
Verifying and Troubleshooting Route Propagation
OSPF to EIGRP Redistribution Troubleshooting Process
BGP Overview
Monitoring BGP
BGP Troubleshooting Example

Chapter 06 – Troubleshooting Addressing Services
NAT/PAT Operation Review
Troubleshooting NAT/PAT Issues
Using NBAR for Protocol Discovery
DHCP Overview
Common DHCP Troubleshooting Issues
IPv6 Routing Overview – IPv6 vs IPv4
Troubleshooting IPv6 Issues

Chapter 07 – Troubleshooting Network Performance Issues
Cisco Application Networking Services (ANS) Overview
ANS Optimization Cycle
ANS Baselining and Application Optimization Tools
NetFlow Overview
Cisco IP SLA
NBAR Overview
SLB Overview
QoS and AutoQoS Overview
AutoQoS Autodiscovery and Configuration
AutoQoS Discovery Results
Network Application Service Troubleshooting Commands
Identifying Switch Performance Issues
Switch Port/Interface Issues
Automatic Medium-Dependent Interface Crossover (Auto-MDIX)
Switch Forwarding Hardware
Troubleshooting TCAM Problems
Control Plane: Troubleshooting High CPU Load on Switches
Troubleshooting High Switch CPU Load
DHCP Issues
Spanning-Tree Issues
HSRP Issues
Switch Performance Troubleshooting
Troubleshooting High Router CPU Load
High Router CPU Load
Troubleshooting Switching Paths
Troubleshooting CEF
IOS Tools to Analyze Packet Forwarding
Troubleshooting Router Memory Issues

Chapter 08 – Troubleshooting Converged Networks
Common Wireless Integration Issues
Standalone Wireless Solution
Split MAC or Lightweight Solution
Wireless Integration Issues
Unified Communications
IP Phone Boot Process
VLAN Considerations
Troubleshooting Scenarios
Modular QoS CLI (MQC)
QoS Policy
Unified Communications Commands
Converged Network Troubleshooting Commands
Troubleshooting Video Issues in a Converged Network: Video Application Types
Common Video-Integration Issues
Multicast Operation

Chapter 09 – Maintaining and Troubleshooting Network Security Implementations
Maintaining and Troubleshooting Network Security Implementations
Security Features Review – Functional Planes
Troubleshooting Management Plane Security
Management Plane Security
Securing the Management Plane
Management Plane Authentication
Troubleshooting Control Plane Security
Securing the Control Plane: Overview
Troubleshooting Data Plane Security
Using IOS Stateful Packet Inspection (SPI)
Zone-Based Policy Firewall Overview
Other Methods of Securing the Data Plane
Branch Office and Remote Worker Connectivity

Chapter 10 – Review and Preparation for Troubleshooting Complex Enterprise
Review and Preparation for Troubleshooting Complex Enterprise Networks
Review of Key Topics: Chapters 1-9
Network Element and Protocol Relationships
Troubleshooting Tips and Suggestions