Description
Format: self-paced video
CompTIA A+ is the industry-standard first certification for IT support jobs. You earn it by passing two exams: Core 1 (220-1201) and Core 2 (220-1202). This course prepares you for the current exams: 220-1201 and 220-1202.
The Core 1 exam (220-1201) has up to 90 questions and lasts 90 minutes. The Core 2 exam (220-1202) has up to 90 questions and lasts 90 minutes. It covers:
Core 1 (220-1201)
- Mobile devices (13%)
- Networking (23%)
- Hardware (25%)
- Virtualization and cloud computing (11%)
- Hardware and network troubleshooting (28%)
Core 2 (220-1202)
- Operating systems (28%)
- Security (28%)
- Software troubleshooting (23%)
- Operational procedures (21%)
Prerequisites
There is no required prerequisite. CompTIA recommends: 12 months of hands-on experience in an IT support specialist job role.
Curriculum (220-1201 and 220-1202)
Core 1 (220-1201)
1. Mobile devices (13%)
- Install and replace laptop/mobile parts such as batteries, cameras and Wi-Fi antennas
- Connect accessories over USB, Bluetooth, NFC and docking stations
- Set up mobile Wi-Fi, cellular data and sync, and fix common mobile problems
2. Networking (23%)
- Common network protocols, ports and wireless standards
- Set up small office/home office (SOHO) networks, including IP addressing and VPNs
- Use network tools such as crimpers, cable testers and Wi-Fi analyzers
3. Hardware (25%)
- Install RAM, CPUs and storage drives
- Work with cables and connectors such as HDMI, Ethernet and USB
- Install and maintain printers and other peripherals
- Configure motherboards, power supplies and cooling
4. Virtualization and cloud computing (11%)
- Virtual machines, hypervisors and desktop virtualization
- Cloud service models: IaaS, PaaS and SaaS
5. Hardware and network troubleshooting (28%)
- Diagnose and fix hardware, network and connectivity problems
- Use troubleshooting tools such as multimeters, cable testers and loopback plugs
Core 2 (220-1202)
1. Operating systems (28%)
- Install and work with Windows, macOS, Linux and mobile operating systems
- Manage Windows with Task Manager, Command Prompt and Disk Management
- Handle file systems, updates and OS upgrades
2. Security (28%)
- Apply encryption, access controls and wireless security settings
- Detect, remove and prevent malware
3. Software troubleshooting (23%)
- Diagnose and fix operating system and application problems
- Fix mobile app, connectivity and performance issues
- Resolve security problems such as unauthorized access and malware
4. Operational procedures (21%)
- Document work and follow change-management best practices
- Follow safety rules and communicate professionally
- Set up workstation backup and recovery
