ITILv4 Foundation Certification Training Description
Duration: 3 days
About the Course
Start your ITIL v4 certification journey on the right foot with this entry-level certification that tests your general knowledge of ITIL concepts. Dive into the framework, core concepts and terminologies of the ITIL service lifecycle. This 3-day course will explore IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
Audience Profile
Anyone who is interested in becoming part of an IT team, or those already involved in the IT service profession; including but not limited to IT leadership, key business managers, network operations, and business analysts.
Learning Objectives
- Prepare for and pass the ITIL v4 Foundation certification exam
- Identify opportunities to develop IT practices using ITIL guidelines
- Interact with IT teams using ITIL v4 terminology and concepts
- Explore the service value chain and IT service management practices
- Recognize the importance of IT and business integration
Certification Exam
This course will prepare you for the ITIL v4 Certification Exam
Prerequisites
There are no prerequisites for this course, although familiarity with basic IT processes would be beneficial
What’s included?
- Authorized Courseware
- Intensive Hands on Skills Development with an Experienced Subject Matter Expert
- Hands-on practice on real Servers and extended lab support 1.800.482.3172
- Examination Vouchers & Onsite Certification Testing- (excluding Adobe and PMP Boot Camps)
- Academy Code of Honor: Test Pass Guarantee
- Optional: Package for Hotel Accommodations, Lunch and Transportation
With several convenient training delivery methods offered, The Academy makes getting the training you need easy. Whether you prefer to learn in a classroom or an online live learning virtual environment, training videos hosted online, and private group classes hosted at your site. We offer expert instruction to individuals, government agencies, non-profits, and corporations. Our live classes, on-sites, and online training videos all feature certified instructors who teach a detailed curriculum and share their expertise and insights with trainees. No matter how you prefer to receive the training, you can count on The Academy for an engaging and effective learning experience.
Methods
- Instructor Led (the best training format we offer)
- Live Online Classroom – Online Instructor Led
- Self-Paced Video
Speak to an Admissions Representative for complete details
| Start | Finish | Public Price | Public Enroll | Private Price | Private Enroll |
|---|---|---|---|---|---|
| 12/25/2023 | 12/27/2023 | ||||
| 1/15/2024 | 1/17/2024 | ||||
| 2/5/2024 | 2/7/2024 | ||||
| 2/26/2024 | 2/28/2024 | ||||
| 3/18/2024 | 3/20/2024 | ||||
| 4/8/2024 | 4/10/2024 | ||||
| 4/29/2024 | 5/1/2024 | ||||
| 5/20/2024 | 5/22/2024 | ||||
| 6/10/2024 | 6/12/2024 | ||||
| 7/1/2024 | 7/3/2024 | ||||
| 7/22/2024 | 7/24/2024 | ||||
| 8/12/2024 | 8/14/2024 | ||||
| 9/2/2024 | 9/4/2024 | ||||
| 9/23/2024 | 9/25/2024 | ||||
| 10/14/2024 | 10/16/2024 | ||||
| 11/4/2024 | 11/6/2024 | ||||
| 11/25/2024 | 11/27/2024 | ||||
| 12/16/2024 | 12/18/2024 | ||||
| 1/6/2025 | 1/8/2025 |
Curriculum
Service Strategy
- Service Portfolio Management
- Financial Management for IT Services
- Demand Management
Service Design
- Design Coordination
- Service Catalog Management
- Service Level Management
- Availability Management
- Capacity Management
- Service Continuity Management
- Information Security Management
- Supplier Management
Service Transition
- Transition Planning & Support
- Change Management
- Service Asset & Configuration Management
- Release & Deployment Management
- Knowledge Management
Service Operations
- Service Desk Function
- Technical Management Function
- Application Management Function
- IT Operation Management
- Event Management
- Incident Management
- Problem Management
- Request Fulfillment
- Access Management
Continual Service Improvement
- Seven-Step Improvement
Roles
- Process owner
- Process manager
- Process practitioner
- Service owner
RACI Model
- Technology and architecture
- Service automation assists and integrating service management processes
