ITILv4 Foundation Certification Boot Camp

Description

Duration: 3 days

Start your ITIL 4 certification journey on the right foot! The Academy’s ITIL 4 Foundation certification instructor-led training course and the virtual academy provide you with the knowledge needed to pass the ITIL 4 Foundation Certification exam. Explore the ITIL 4 end-to-end IT/digital operating model for the creation, delivery, and continual improvement of tech-enabled products and services and how technology and IT teams play a crucial role in wider business strategy.

Delivered over three days, the course features lectures, discussion, team exercises, and quizzes.

ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. The Academy is committed to your success beyond the classroom. Your enrollment in this class includes an ITIL 4 certification exam voucher and the official AXELOS ITIL Foundation Guidance e-book. The e-book reinforces what you learned in class and can serve as a reference guide for you and your organization as you begin your ITIL 4 adoption. The ITIL 4 Foundation certification is required before you can get any of the Managing Professional or Strategic Leader certifications. Extra resources with this class also include Sample Papers with Practice Exam questions and a Study Guide.

You Will Learn How To:

  • Prepare for and pass the ITIL 4 Foundation certification exam
  • Identify opportunities to develop IT practices using ITIL guidelines
  • Interact with IT teams using ITIL 4 terminology and concepts
  • Explore the service value chain and IT service management practices
  • Recognize the importance of IT and business integration

Prerequisites

Anyone involved in the IT service profession including IT leadership, key business managers, network operations, business process analysts, business analysts, IT consultants, project managers, systems integrators, help desk managers and analysts, managed service providers, application developers, and solution providers and sales staff.

What’s included?

  • Authorized Courseware
  • Intensive Hands on Skills Development with an Experienced Subject Matter Expert
  • Hands-on practice on real Servers and extended lab support 1.800.482.3172
  • Examination Vouchers & Onsite Certification Testing- (excluding Adobe and PMP Boot Camps)
  • Academy Code of Honor: Test Pass Guarantee
  • Optional: Package for Hotel Accommodations, Lunch and Transportation

With several convenient training delivery methods offered, The Academy makes getting the training you need easy. Whether you prefer to learn in a classroom or an online live learning virtual environment, training videos hosted online, and private group classes hosted at your site. We offer expert instruction to individuals, government agencies, non-profits, and corporations. Our live classes, on-sites, and online training videos all feature certified instructors who teach a detailed curriculum and share their expertise and insights with trainees. No matter how you prefer to receive the training, you can count on The Academy for an engaging and effective learning experience.

Methods

  • Instructor Led (the best training format we offer)
  • Live Online Classroom – Online Instructor Led
  • Self-Paced Video

Speak to an Admissions Representative for complete details

StartFinishPublic PricePublic Enroll Private PricePrivate Enroll
01/18/202101/22/2021
02/08/202102/12/2021
03/01/202103/05/2021
03/22/202103/26/2021
04/12/202104/16/2021
05/03/202105/07/2021
05/24/202105/28/2021
06/14/202106/18/2021
07/05/202107/09/2021
07/26/202107/30/2021
08/16/202108/20/2021
09/06/202109/10/2021
09/27/202110/01/2021
10/18/202110/22/2021
11/08/202111/12/2021
11/29/202112/03/2021
12/20/202112/24/2021

Curriculum

Service Strategy

Service Portfolio Management
Financial Management for IT Services
Demand Management

Service Design

Design Coordination
Service Catalog Management
Service Level Management
Availability Management
Capacity Management
Service Continuity Management
Information Security Management
Supplier Management

Service Transition

Transition Planning & Support
Change Management
Service Asset & Configuration Management
Release & Deployment Management
Knowledge Management

Service Operations

Service Desk Function
Technical Management Function
Application Management Function
IT Operation Management
Event Management
Incident Management
Problem Management
Request Fulfillment
Access Management

Continual Service Improvement

Seven-Step Improvement

Roles

Process owner
Process manager
Process practitioner
Service owner

RACI Model

Technology and architecture
Service automation assists and integrating service management processes