Microsoft CRM 2016 Customization Boot Camp


Duration: 4 days

The Microsoft CRM 2016 Customization Configuration certification course is intended for anyone involved in managing business process flows and workflows. The Microsoft Dynamics CRM training classes detail the different techniques a professional need in order to accomplish business processes more effectively.

Learners receive comprehensive Microsoft Dynamics exam preparation, becoming familiarized with the Dynamics CRM customization and configuration tools. Aspirants also learn to leverage the platform tools to create custom objects, automate tasks, modify user interface, and perform other such customizations.

While taking this course you will learn:

· Configure the Dynamics CRM settings
· Configure different entities and fields
· Implement entity relationships, custom actions, workflows, and dialogs
· Identify scenarios for utilizing multiple forms, and design considerations for charts
· Set default share views and public views, and configure and manage dashboards
· Identify role-based business processes
· Identify and manage business requirements and teams


· Microsoft CRM 2016 Applications
· Working knowledge of Microsoft Dynamics CRM 2013 and/or 2015
· Basic understanding of Microsoft SQL Server and relational database functionality

What’s included?

  • Authorized Courseware
  • Intensive Hands on Skills Development with an Experienced Subject Matter Expert
  • Hands-on practice on real Servers and extended lab support 1.800.482.3172
  • Examination Vouchers & Onsite Certification Testing- (excluding Adobe and PMP Boot Camps)
  • Academy Code of Honor: Test Pass Guarantee
  • Optional: Package for Hotel Accommodations, Lunch and Transportation

With several convenient training delivery methods offered, The Academy makes getting the training you need easy. Whether you prefer to learn in a classroom or an online live learning virtual environment, training videos hosted online, and private group classes hosted at your site. We offer expert instruction to individuals, government agencies, non-profits, and corporations. Our live classes, on-sites, and online training videos all feature certified instructors who teach a detailed curriculum and share their expertise and insights with trainees. No matter how you prefer to receive the training, you can count on The Academy for an engaging and effective learning experience.


  • Instructor Led (the best training format we offer)
  • Live Online Classroom – Online Instructor Led
  • Self-Paced Video

Speak to an Admissions Representative for complete details

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Module 1

Configure Microsoft Dynamics CRM

· Configure Dynamics CRM settings
· Manage Dynamics CRM security

Module 2

Manage and implement Microsoft Dynamics CRM entities, entity relationships, and fields

· Manage Dynamics CRM entities
· Configure field customizations
· Implement entity relationships

Module 3

Create and manage Microsoft Dynamics CRM solutions, forms, views, and visualizations

· Create and manage Dynamics CRM solutions
· Customize Dynamics CRM forms
· Implement Dynamics CRM views and visualizations

Module 4

Implement business rules, workflows, and business process flows

· Implement and manage business rules
· Implement and manage workflows, dialogs, and custom actions
· Implement and manage business process flows