MOD 10997: Office 365 Administration and Troubleshooting

Description

This 3-day course targets the needs of IT professionals who administer, configure, troubleshoot, and operate Office 365 service. This includes identities, dependencies, requirements, and supporting technologies. The focus of this course is to build the skills required to administer and troubleshoot Office 365 tenant and key services of Office 365. Such as, Exchange Online, SharePoint Online and Skype for Business. As well as, security and compliance features of Office 365.

This course is for both new and experienced programmers that have basic Windows navigation skills. IT professionals and system administrators who are interested in learning about administration and troubleshooting techniques in Office 365.

Upon completion of this course, students will be able to:

Describe Office 365 services
Administer Office 365 by using graphical user interface (GUI) and Windows PowerShell.
Administer and troubleshoot directory synchronization and directory objects
Administer and troubleshoot Skype for Business
Administer and troubleshoot SharePoint Online
Administer and troubleshoot Office 365 ProPlus
Administer and troubleshoot compliance and security in Office 365

Prerequisites

It is recommended that students the following prior to attending this course:

A minimum of 2 years of experience administering the Windows Server operating system (Windows Server 2012 or higher)
A minimum of 1 year of experience workign with Active Directory Domain Services (AS DS)
A minimum of 1 year of experience working with name resolution, including DNS
Knowledge working with certificates, including public key infrastructure (PKI) certificates
Knowledge of Windows PowerShell
Knowledge of Exchange Server version 2013 or newer, Lync 2013 Server, Skype for Business 2015 Server, and SharePoint Server 2013 or newer.
These skils and/or Knowledge are beneficial, but not a requirement to take the course.

What’s included?

  • Authorized Courseware
  • Intensive Hands on Skills Development with an Experienced Subject Matter Expert
  • Hands on practice on real Servers and extended lab support 1.800.482.3172
  • Examination Vouchers & Onsite Certification Testing- (excluding Adobe and PMP Boot Camps)
  • Academy Code of Honor: Test Pass Guarantee
  • Optional: Package for Hotel Accommodations, Lunch and Transportation

With several convenient training delivery methods offered, The Academy makes getting the training you need easy. Whether you prefer to learn in a classroom or an online live learning virtual environment, training videos hosted online, and private group classes hosted at your site. We offer expert instruction to individuals, government agencies, non-profits, and corporations. Our live classes, on-sites, and online training videos all feature certified instructors who teach a detailed curriculum and share their expertise and insights with trainees. No matter how you prefer to receive the training, you can count on The Academy for an engaging and effective learning experience.

Methods

  • Instructor Led (the best training format we offer)
  • Live Online Classroom – Online Instructor Led
  • Self-Paced Video

Speak to an Admissions Representative for complete details

Curriculum

Module 1: Office 365 services overview
Lessons

Overview of Office 365 services
Office 365 licensing overview
Office 365 tenant configuration
Office 365 clients
Lab : Office 365 services overview

Setting up Office 365 lab environment
Office 365 Domain Name System (DNS) management
Office 365 service configuration

Module 2: Office 365 administration, tools, and techniques
Lessons

Managing Office 365 with administrative portals
Managing Office 365 with Windows PowerShell
Managing administrative access in Office 365
Troubleshooting administration in Office 365
Lab : Administering Office 365

Using administrative portals
Administering Office 365 with Windows PowerShell
Configuring delegated administrators
Troubleshooting administrative access in Office 365

Module 3: Administering and troubleshooting directory synchronization and directory objects
Lessons

Directory synchronization and federation overview
Azure AD Connect management
Managing users and groups objects in Office 365
Troubleshooting objects and directory synchronization in Office 365
Lab : Administering directory synchronization, users, and groups in Office 365

Configuring Azure AD Connect
Managing Office 365 users and groups by using the Office 365 admin center
Managing Office 365 password policies
Troubleshooting users and directory synchronization

Module 4: Administering and troubleshooting Microsoft Exchange Online
Lessons

Overview of Exchange Online management
Administering Exchange Online recipients
Administering client access policies in Exchange Online
Troubleshooting Exchange Online
Lab : Administering and troubleshooting Exchange Online

Configuring and administering Exchange Online recipients
Configuring delegated administration
Configuring client access policies
Troubleshoot Exchange Online

Module 5: Administering and troubleshooting Skype for Business
Lessons

Skype for Business management overview
Administering users and connectivity in Skype for Business
Troubleshooting Skype for Business
Lab : Administering Skype for Business Online

Configuring Skype for Business Online organization settings
Configuring Skype for Business Online user settings
Troubleshooting Skype for Business Online

Module 6: Administering and troubleshooting SharePoint Online
Lessons

SharePoint Online management overview
Administering SharePoint Online site collections
Administering external users in SharePoint Online
Configuring OneDrive for Business
Troubleshooting SharePoint Online
Lab : Configuring and administering SharePoint Online

Configuring SharePoint Online settings
Creating and configuring a SharePoint site collection
Configuring and verifying external user sharing
Configuring OneDrive for Business
Troubleshooting SharePoint Online

Module 7: Planning and deploying Office 365 ProPlus
Lessons

Overview of Office 365 ProPlus
Managing user-driven Office 365 ProPlus deployments
Troubleshooting Office 365 ProPlus deployments
Lab : Managing Office 365 ProPlus installations

Preparing Office 365 ProPlus installations
Managing user-driven Office 365 ProPlus installations
Managing centralized Office 365 ProPlus installations
Troubleshooting Office 365 ProPlus deployments

Module 8: Administering and troubleshooting compliance and security in Office 365
Lessons

Overview of compliance features in Office 365
Administering Azure Rights Management in Office 365
Administering compliance features in Office 365
Configuring and administering email security in Office 365
Troubleshooting Office 365 compliance and protection
Lab: Configuring and troubleshooting compliance and security

Configuring Rights Management in Office 365
Configuring compliance features
Configuring email protection
Troubleshooting security and compliance

Enrolled