MS-740T00: Troubleshooting Microsoft Teams


Duration: 3 days

About the Course

This course teaches you how to troubleshoot Microsoft Teams, including voice issues, live events, and messaging. In this course, you’ll explore how to configure and troubleshoot client and services issues.

Audience Profile

The audience for this course is current or aspiring support engineers who work with customers and other stakeholders to understand the details of any Microsoft Teams issues. They also interact with administrators and peers that work with other related technologies to troubleshoot and resolve issues.


Job role: Support Engineer

What’s included?

  • Authorized Courseware
  • Intensive Hands on Skills Development with an Experienced Subject Matter Expert
  • Hands-on practice on real Servers and extended lab support 1.800.482.3172
  • Examination Vouchers & Onsite Certification Testing- (excluding Adobe and PMP Boot Camps)
  • Academy Code of Honor: Test Pass Guarantee
  • Optional: Package for Hotel Accommodations, Lunch and Transportation

With several convenient training delivery methods offered, The Academy makes getting the training you need easy. Whether you prefer to learn in a classroom or an online live learning virtual environment, training videos hosted online, and private group classes hosted at your site. We offer expert instruction to individuals, government agencies, non-profits, and corporations. Our live classes, on-sites, and online training videos all feature certified instructors who teach a detailed curriculum and share their expertise and insights with trainees. No matter how you prefer to receive the training, you can count on The Academy for an engaging and effective learning experience.


  • Instructor-Led (the best training format we offer)
  • Live Online Classroom – Online Instructor-Led
  • Self-Paced Video

Speak to an Admissions Representative for complete details

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Course Outline

1 – Introduce Troubleshooting Microsoft Teams
Describe Teams
Describe Teams administration
Diagnose common Teams problems
Use a troubleshooting methodology
Perform initial data collection
Develop and implement a plan of action

2 – Troubleshoot Microsoft Teams Voice Issues
Explore audio and video quality issues
Understand emergency calling issues
Troubleshoot direct routing issues

3 – Troubleshoot Microsoft Teams Meetings Live Events and Messaging
Troubleshoot meeting creation
Troubleshoot recording issues
Investigate sharing issues
Troubleshoot meeting attendee access
Optimize live events
Troubleshoot messaging issues
Troubleshoot reporting

4 – Configure and Troubleshoot Microsoft Teams Clients and Services
Install and update Teams client software
Troubleshoot Teams client startup and configuration
Troubleshoot audio and video devices
Troubleshoot Teams desktop client performance issues
Configure and troubleshoot audio conferencing
Troubleshoot voice
Troubleshoot phone system issues

5 – Troubleshoot Federation Issues
Troubleshoot issues interoperating with Skype for Business
Troubleshoot Teams federation issues

6 – Troubleshoot Issues Signing into Microsoft Teams
Validate network configuration
Review and configure Conditional Access policies
Troubleshoot account issues
Review sign-in logs
Troubleshoot external and guess access
Manage inactive guest users

7 – Troubleshoot Apps and Channels
Troubleshoot issues with apps
Troubleshoot issues with public and private channels

8 – Troubleshoot File Sharing
Troubleshoot file sharing in person-to-person private chat
Troubleshoot file issues for private channels
Troubleshoot file uses for public channels