Training Description

Duration: 4.0 days (32 hours) 

About the Course

55342: Supporting and Troubleshooting Windows 11 course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.

Target Audience
* IT professionals
* Windows Administrator

At the end of the course, students will be able to:
* Describe the processes involved in planning and using a troubleshooting methodology for Windows 11
* Troubleshoot startup issues and operating system services on a Windows 11 PC
* Perform system recovery
* Resolve issues related to hardware devices and device drivers
* Administer Windows 11 devices
* Troubleshoot issues related to network connectivity
* Configure Windows 11 devices by using Group Policy
* Configure and troubleshoot user settings
* Configure and troubleshoot resource access
* Implement remote connectivity
* Deploy and troubleshoot applications
* Maintain Windows 11 devices

Prerequisites Required

* Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User
Datagram Protocol (UDP), and Domain Name System (DNS).
* Microsoft Active Directory Domain Services (AD DS) principles.
* Understanding of the Public Key Infrastructure (PKI) components.
* Windows Server fundamentals.

With several convenient training delivery methods offered, The Academy makes getting the training you need easy. Whether you prefer to learn in a classroom or an online live learning virtual environment, training videos hosted online, and private group classes hosted at your site. We offer expert instruction to individuals, government agencies, non-profits, and corporations. Our live classes, on-sites, and online training videos all feature certified instructors who teach a detailed curriculum and share their expertise and insights with trainees. No matter how you prefer to receive the training, you can count on The Academy for an engaging and effective learning experience.


  • Instructor Led (the best training format we offer)
  • Live Online Classroom – Online Instructor Led
  • Self-Paced Video

Speak to an Admissions Representative for complete details

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Course Outline
1) Introducing Windows 11
        * Overview of Windows 11
        * New features in Windows 11
        * Highlight significant changes from Windows 10
        * Brief overview of UI changes
        * Includes overview of system architecture, including both Linux and Android            subsystems
        * Troubleshooting installation and deployment
        * Overview of required hardware, identifying differences from Windows 10
        * Describe common reasons why devices cannot upgrade to Windows 11
        * Recommendations for typical troubleshooting procedures
        * Introduction to troubleshooting tools
        * Task Manager
        * Resource Monitor
        * Performance Monitor
        * Review of revised Settings app

Page 1 of 3
        * Lab: Using Windows 11 Troubleshooting Tools

2) Administering Windows 11 Remotely
       * Overview of administration tools
       * Using Remote Desktop
       * Using Quick Assist
       * Using Windows Admin Center
       * Introduction to Windows PowerShell 
       * Remoting with Windows PowerShell
       * Enabling PowerShell Remoting
       * Trusted hosts
       * Introduction to provisioning
       * Lab: Administering Windows 11 remotely

3) Troubleshooting startup and performing system recovery
       * Overview of the Windows 11 Recovery Environment
       * Configuring the Registry
       * Troubleshooting startup settings
       * Recovering BitLocker-protected drives
       * Troubleshooting OS service Issues
       * Recovering a computer
       * Lab: Troubleshooting startup and performing system recovery
4) Troubleshooting devices and device drivers
      * Overview of hardware troubleshooting
      * Group Policy settings than can control/inhibit hardware installation
      * Troubleshooting device driver failures
      * Lab: Troubleshooting devices and device drivers
5) Configuring and troubleshooting network connectivity
      * Identifying incorrectly configured network and TCP/IP settings
      * Overview of IPv4 subnet addressing to help identify incorrectly configured               devices
      * Determining Network Settings
      * Troubleshooting network connectivity
      * Troubleshooting name resolution
      * Overview of remote access
      * Troubleshooting issues with VPN connectivity
      * Lab: Configuring and troubleshooting network connectivity
6) Troubleshooting Group Policy
      * Overview of Group Policy
      * Resolving client-configuration failures and GPO application issues
      * Lab: Troubleshooting Group Policy
7) Configuring and Troubleshooting Security Settings
     * Secure Boot, Trusted Boot, Measured Boot
     * UEFI settings
     * TPM requirements
     * Implementing network security with Windows Defender Firewall and                        Windows Defender Firewall with
Advanced Security
     * Implementing Credential Guard, Exploit Guard, and Application Guard
     * Configuring Windows Hello
     * Troubleshooting sign-in issues
     * Lab: Configuring and Troubleshooting Security Settings
8) Configuring and Troubleshooting User State
     * Troubleshooting the application of user settings
     * Configuring and troubleshooting UE-V
     * Configuring and troubleshooting Folder Redirection
     * Lab: Configuring and Troubleshooting User State
9) Configuring and Troubleshooting Resource Access
     * Troubleshooting file permissions issues
     * Troubleshooting issues with printers
     * Performing File Recovery in Windows 11
     * Lab: Configuring and Troubleshooting Resource Access
10) Troubleshooting applications
     * Troubleshooting desktop apps
     * Managing Universal Windows apps
     * Overview of Application Control
Page 2 of 3
     * Troubleshooting AppLocker Policy application
     * Troubleshooting application compatibility Issues
     * Configuring Kiosk mode
     * Lab: Troubleshooting applications
11) Maintaining Windows 11
     * Monitoring and troubleshooting Computer Performance
     * Overview of Windows Update
     * Configuring Windows Update for Business
     * Troubleshooting Windows updates
     * Lab: Maintaining Windows 11