AB-210: Microsoft Certified: Dynamics 365 Sales AI Consultant Associate Course Overview
Duration: 3 Days
AB-210: Microsoft Certified: Dynamics 365 Sales AI Consultant Associate training introduces participants to designing and configuring AI-enhanced sales solutions using Dynamics 365 Sales, Microsoft Copilot, and AI agents. The course covers core sales configuration, AI-driven lead and opportunity management, intelligent seller workflows, automation, and extending Dynamics 365 Sales with Microsoft Power Platform.
Course Objectives
This course is designed to develop practical knowledge of configuring Dynamics 365 Sales and implementing AI-enhanced sales processes.
By the end of this course, participants should have a better understanding of how to:
- Configure core Dynamics 365 Sales features
- Apply Copilot and AI agents to sales processes
- Support lead qualification and prioritization with AI
- Use intelligent insights to support opportunity and deal management
- Extend Dynamics 365 Sales with Microsoft Power Platform
Who Should Attend?
- Dynamics 365 Functional Consultants
- Business Analysts
- Sales Technology Professionals
- Professionals implementing AI-enhanced sales solutions
Course Prerequisites
Intermediate-level Microsoft Power Platform configuration knowledge is recommended. Familiarity with organizational sales processes, model-driven apps, and Power Automate cloud flows is also recommended.
What’s included?
- Authorized Courseware
- Intensive Hands on Skills Development with an Experienced Subject Matter Expert
- Hands-on practice on real Servers and extended lab support 1.800.482.3172
- Examination Vouchers & Onsite Certification Testing- (excluding Adobe and PMP Boot Camps)
- Academy Code of Honor: Test Pass Guarantee
- Optional: Package for Hotel Accommodations, Lunch and Transportation
With several convenient training delivery methods offered, The Academy makes getting the training you need easy. Whether you prefer to learn in a classroom or an online live learning virtual environment, training videos hosted online, and private group classes hosted at your site. We offer expert instruction to individuals, government agencies, non-profits, and corporations. Our live classes, on-sites, and online training videos all feature certified instructors who teach a detailed curriculum and share their expertise and insights with trainees. No matter how you prefer to receive the training, you can count on The Academy for an engaging and effective learning experience.
Methods
- Instructor-Led (the best training format we offer)
- Live Online Classroom – Online Instructor-Led
- Self-Paced Video
Speak to an Admissions Representative for complete details
| Start | Finish | Public Price | Public Enroll | Private Price | Private Enroll |
|---|---|---|---|---|---|
| 12/8/2025 | 12/10/2025 | ||||
| 12/29/2025 | 12/31/2025 | ||||
| 1/19/2026 | 1/21/2026 | ||||
| 2/9/2026 | 2/11/2026 | ||||
| 3/2/2026 | 3/4/2026 | ||||
| 3/23/2026 | 3/25/2026 | ||||
| 4/13/2026 | 4/15/2026 | ||||
| 5/4/2026 | 5/6/2026 | ||||
| 5/25/2026 | 5/27/2026 | ||||
| 6/15/2026 | 6/17/2026 | ||||
| 7/6/2026 | 7/8/2026 | ||||
| 7/27/2026 | 7/29/2026 | ||||
| 8/17/2026 | 8/19/2026 | ||||
| 9/7/2026 | 9/9/2026 | ||||
| 9/28/2026 | 9/30/2026 | ||||
| 10/19/2026 | 10/21/2026 | ||||
| 11/9/2026 | 11/11/2026 | ||||
| 11/30/2026 | 12/2/2026 | ||||
| 12/21/2026 | 12/23/2026 | ||||
| 1/11/2027 | 1/13/2027 |
Course Curriculum
1 – Dynamics 365 Sales and AI Fundamentals
- Core Dynamics 365 Sales configuration
- Sales processes, security, and collaboration
- Copilot and AI capabilities for sellers
2 – AI-Powered Lead Management
- Lead generation and qualification
- AI-assisted lead prioritization
- Seller insights and intelligent workflows
3 – Intelligent Opportunity and Deal Management
- Opportunity and pipeline management
- AI agents for sales research and deal execution
- Sales insights, forecasting, and decision support
4 – Extending Dynamics 365 Sales
- Power Automate and sales process automation
- Power Apps and Microsoft Power Platform integration
- Power BI, Teams, and supporting Microsoft 365 services
