Advanced Administration for Unified Communications Manager and Features (AAUCMF) is a 5-day instructor-led course that is intended for experienced unified communications administrators who need in-depth knowledge of Cisco Unified Communications Manager advanced features, services, and troubleshooting. This course is intended to be a follow-on course to ACUCM+AUC and combines elements from off-the-shelf courses CLFNDU, CLCOR, CLACCM, and CLCEI as well as additional material developed exclusively by Sunset Learning Institute.

The class utilizes Cisco Unified Communications Manager 12.5 and will employ the North American Numbering Plan (NANP). Both SCCP and SIP phones are implemented, as well as both H.323 and SIP gateways.

After a short review of Unified Communication architecture and basic administration, the course begins with a discussion of new and changed features from previous versions of CUCM. It then moves into the implementation of a multi-site dial plan architecture including signaling, call routing for multiple sites with overlapping directory numbers, digit manipulation, automated alternate routing with PSTN backup. Next, call admission control, hardware media resource implementation, and inter-cluster communications are addressed. Students will also implement a basic CUBE, allowing them to become familiar with the function and foundational configuration of CUBEs. Students will spend time implementing extension mobility, unified mobility (including single-number reach), and device mobility. The CUCM portion of the class concludes with a module on tools, and experience reading router debugs and CUCM trace files for troubleshooting.

Sunset Learning in partnership with The Academy developed this course to provide additional training for those who already have a basic understanding of CUCM and Unity Connection administration and are looking for further training. This is not a certification or implementation course.

What’s included?

  • Authorized Courseware
  • Intensive Hands on Skills Development with an Experienced Subject Matter Expert
  • Hands on practice on real Servers and extended lab support 1.800.482.3172
  • Examination Vouchers & Onsite Certification Testing- (excluding Adobe and PMP Boot Camps)
  • Academy Code of Honor: Test Pass Guarantee
  • Optional: Package for Hotel Accommodations, Lunch and Transportation

Training Solutions

With several convenient training delivery methods offered, The Academy makes getting the training you need easy. Whether you prefer to learn in a classroom or an online live learning virtual environment, training videos hosted online, and private group classes hosted at your site. We offer expert instruction to individuals, government agencies, non-profits, and corporations. Our live classes, on-sites, and online training videos all feature certified instructors who teach a detailed curriculum and share their expertise and insights with trainees. No matter how you prefer to receive the training, you can count on The Academy for an engaging and effective learning experience.


  • Instructor-Led (the best training format we offer)
  • Live Online Classroom – Online Instructor-Led
  • Self-Paced Video

Speak to an Admissions Representative for complete details

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Module 1: Review of CUCM and Overview of New Features

Module 2: Understanding End-User Implementation Options

  • Lesson 1: Implementing End Users in CUCM Including LDAP Integration
  • Lesson 2: Review of Cisco IP Phones and SCCP and SIP Signaling
  • Lesson 3: Universal Device and Line Templates and Feature Group Templates
  • Lesson 4: Deploying the Self-Provisioning IVR

Module 3: Dial Plan Architecture

  • Lesson 1: H.323 and SIP Protocols and Signaling
  • Lesson 2: Local Route Groups
  • Lesson 3: Inbound Calls Routing in a Multisite Environment
  • Lesson 4: Implementing Survivable Remote Site Telephony
  • Lesson 5: Implementing Cisco Unified SCCP SRST
  • Lesson 6: Implementing SIP SRST
  • Lesson 7: Implementing Communications Manager Express in SRST Mode

Module 4: Intersite and Intercluster Calling Architecture and Features

  • Lesson 1: Locations-Based Call Admission Control and AAR
  • Lesson 2: Media Resource Implementation (DSPs)
  • Lesson 3: Native Call Queuing
  • Lesson 4: Configuring Intercluster Enhanced Locations Call Admission Control
  • Lesson 5: Configuring a Basic CUBE

Module 5: Implementation of Features and Applications for Multisite Deployments

  • Lesson 1: Implementing Cisco Extension Mobility
  • Lesson 2: Configuring Cisco Unified Mobility
  • Lesson 3: Implementing Device Mobility


Lab 1-0: Connecting to the Remote Lab

Lab 2-1: Preparing the Lab Environment

  • Task 1: Configure the PSTN Phone for Your Pod
  • Task 2: Activate Services on the CUCM servers

Lab 2-2: Implementing Site-Specific Device Pools

  • Task 1: Create Regions and Locations for HQ and Branch
  • Task 2: Create a Phone NTP Reference and Date-Time Groups for HQ and Branch
  • Task 3: Create Cisco Unified CM Groups for HQ and Branch
  • Task 4: Create Site-Specific Device Pools for Servers, HQ and Branch

Lab 2-3: Building SCCP Phones using the Self-Provisioning IVR and End Users using LDAP Integration

  • Task 1: Configure a Universal Device Template, a Universal Line Template, and User Profile for HQ Phones
  • Task 2: Configure the Self-Provisioning IVR
  • Task 3: Configure LDAP Integration
  • Task 4: Auto-Register Two IP Blue Phones
  • Task 5: Add Phones Using the Self-Provisioning IVR

Lab 2-4: Building Branch Phones

  • Task 1: Manually Configure a Cisco Unified SIP Phone
  • Task 2: Prepare CUCM for Jabber Clients
  • Task 3: Deploy Jabber in Phone-Only Mode

Lab 3-1: Implementing Basic Multisite Connections

  • Task 1: Add an H.323 Gateway to Cisco Unified Communications Manager
  • Task 2: Configure an H.323 Gateway for HQ PSTN Access
  • Task 3: Add a SIP Trunk to Cisco Unified Communications Manager for Branch PSTN Access
  • Task 4: Configure the SIP Gateway on the Branch Router
  • Task 5: Create Route Groups and Assign Local Route Groups
  • Task 6: Configure PSTN Calling Routing Using Local Route Groups
  • Task 7: Test and Troubleshooting Outbound HQ Calls

Lab 3-2: Building Line/Device Class of Service

  • Task 1: Create a PSTN Dialing Plan with Site-Specific Elements
  • Task 2: Configure CSS for Calling Privileges

Lab 3-3: Implementing Call Routing in a Multisite Environment

  • Task 1: Implement Site-Code Intersite Dialing Using Enterprise Alternate Numbers
  • Task 2: Configure Site-Specific Vanity Numbers for Operator

Lab 3-4: Configuring Inbound Calling in a Multisite Environment

  • Task 1: Configure Partitions, Calling Search Spaces, and Translation Patterns for Inbound PSTN Calls
  • Task 2: Optional: Configure Inbound Call Routing Based on Caller-ID

Lab 3-5: Implementing SRST

  • Task 1: Configure SRST Gateways in Cisco Unified Communications Manager
  • Task 2: Configure the HQ and Branch routers for SRST
  • Task 3: Implement a Dial Plan in CUCM Supporting Outbound Calls During SRST Mode
  • Task 4: Optional: Implement a Dial Plan at the Branch SRST Gateway Supporting Inbound and Outbound Calls When in SRST Mode
  • Task 5: Restore Normal Operations

Lab 4-1: Implementing CAC and AAR

  • Task 1: Configuring Regions and Locations for CAC
  • Task 2: Optional: Configure AAR and CFNB to Route Calls over the PSTN If Denied by CAC
  • Task 3: Restore Normal Operations

Lab 4-2: Implementing Media Resources

  • Task 1: Add a Hardware Conference Media Resource
  • Task 2: Configure Hardware Media Resources Access

Lab 4-3: Configuring Hunting with Native Call Queuing

  • Task 1: Create a Softkey Template with the HLog Softkey
  • Task 2: Create a Line Group, Hunt List, and Hunt Pilot
  • Task 3: Configure the MoH Audio Source for Announcements
  • Task 4: Configure Final Forwarding Behavior for the Hunt Pilot and Native Call Queuing

Lab 4-4: Deploying the Intercluster Lookup Service (ILS) and Global Dial Plan Replication (GDPR)

  • Task 1: Configure Global Dial Plan Replication
  • Task 2: Configure the Intercluster Lookup Service
  • Task 3: Configure SIP Route Patterns for Intercluster Dialing

Lab 4-5: Implementing a Basic CUBE with Local Transcode Resources

  • Task 1: Reconfigure CUCM EANs in Preparation for CUBE
  • Task 2: Configure SIP Trunks and Route Patterns to Path Intersite Calls Through the CUBE
  • Task 3: Configure the Branch Router with CUBE Services and Dial Peers
  • Task 4: Implement a DSP-Based Transcoder and Register it to the Branch Router CUBE as a Local Transcode Resource

Lab 5-1: Configure Extension Mobility

  • Task 1: Enable Cisco Extension Mobility
  • Task 2: Enable Phones and End Users for Cisco Extension Mobility

Lab 5-2: Configure Device Mobility

  • Task 1: Configure Device Mobility
  • Task 2: Verify Device Mobility

Lab 5-3: Configuring Cisco Unified Mobility (SNR and MVA)

  • Task 1: Prepare CUCM for Mobile Connect/Single Number Reach
  • Task 2: Associate an End User Account with the IP Phone and Enable the Use of Mobility
  • Task 3: Configure Remote Destination Profiles and Remote Destinations
  • Task 4: Configure Ring Schedules and Access Lists for Remote Destinations
  • Task 5: Enable Mobile Voice Access on CUCM
  • Task 6: Configure the Cisco IOS Gateway for Cisco Unified Mobility and Test MVA Functionality