Capability Management: Planning, Protection, and Optimization (PPO) Boot Camp

Description

The ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

This is a five-day boot camp.

Prerequisites

The target group of the ITIL Intermediate Qualification: Planning, Protection and Optimization Certificate includes, but is not restricted to:

IT professionals
Business managers
Business process owners
Individuals who require a deep understanding of how the ITIL Certificate in the Planning,
Protection and Optimization processes may be used to enhance the quality of IT service support within an organization
IT professionals who are working within an organization that has adopted and adapted ITIL who need to be informed about, and thereafter contribute to, an ongoing service improvement programmer
Operational staff involved in capacity management, availability management, ITSCM, information security management, and demand management, and who wish to enhance their role-based capabilities
Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules
Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite

What’s included?

  • Authorized Courseware
  • Intensive Hands on Skills Development with an Experienced Subject Matter Expert
  • Hands on practice on real Servers and extended lab support 1.800.482.3172
  • Examination Vouchers & Onsite Certification Testing- (excluding Adobe and PMP Boot Camps)
  • Academy Code of Honor: Test Pass Guarantee
  • Optional: Package for Hotel Accommodations, Lunch and Transportation

With several convenient training delivery methods offered, The Academy makes getting the training you need easy. Whether you prefer to learn in a classroom or an online live learning virtual environment, training videos hosted online, and private group classes hosted at your site. We offer expert instruction to individuals, government agencies, non-profits, and corporations. Our live classes, on-sites, and online training videos all feature certified instructors who teach a detailed curriculum and share their expertise and insights with trainees. No matter how you prefer to receive the training, you can count on The Academy for an engaging and effective learning experience.

Methods

  • Instructor Led (the best training format we offer)
  • Live Online Classroom – Online Instructor Led
  • Self-Paced Video

Speak to an Admissions Representative for complete details

Curriculum

Introduction to planning, protection and optimization

The value to the business of PPO activities
The lifecycle within the PPO context
The purpose and objective of service design as it relates to PPO
The basic service design principles

Capacity management

The end-to-end process flow for capacity management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
A measurement model and the metrics that would be used to support capacity management within PPO practices
The benefits and business value that can be gained from capacity management

Availability management

The end-to-end process flow for availability management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
The benefits and business value that can be gained from availability management
A measurement model and the metrics that would be used to support availability management within PPO practices

IT service continuity management (ITSCM)

The end-to-end process flow for ITSCM, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
The four stages of ITSCM (i.e. initiation, requirements and strategy, implementation and on-going operation) and how each can be used to support PPO
A measurement model and the metrics used to support ITSCM within PPO practices
The benefits and business value that can be gained from ITSCM

Information security management

The end-to-end process flow for security management , including its design strategy, components,
activities, roles and operation, its organizational structure and its interfaces with other processes
A measurement model and the metrics that would be used to support security management within PPO practices
The benefits and business value that can be gained from security management

Demand management

The end-to-end process flow for demand management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
Activity-based demand management as it relates to business and user activity patterns and how these contribute to core and service packages
The benefits and business value that can be gained from demand management in support of PPO

Planning, protection and optimization roles and responsibilities

The roles and responsibilities related to capacity, availability, ITSCM and information security management, how they fit and are used within the service design organization to support PPO.

Technology and implementation considerations

Service management tools, where and how they can be used within PPO for process
implementation
The types of tools that support service design as related to PPO.
What best practices should be used in order to alleviate challenges and risks when implementing
service management technologies and designing technology architectures

Enrolled