DEPLOYING CISCO UNIFIED CONTACT CENTER EXPRESS (UCCXD)

Description

This course, Deploying Cisco Unified Contact Center Express (UCCXD) provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting, and troubleshooting.

What’s included?

  • Authorized Courseware
  • Intensive Hands on Skills Development with an Experienced Subject Matter Expert
  • Hands on practice on real Servers and extended lab support 1.800.482.3172
  • Examination Vouchers & Onsite Certification Testing- (excluding Adobe and PMP Boot Camps)
  • Academy Code of Honor: Test Pass Guarantee
  • Optional: Package for Hotel Accommodations, Lunch and Transportation

Training Solutions

With several convenient training delivery methods offered, The Academy makes getting the training you need easy. Whether you prefer to learn in a classroom or an online live learning virtual environment, training videos hosted online, and private group classes hosted at your site. We offer expert instruction to individuals, government agencies, non-profits, and corporations. Our live classes, on-sites, and online training videos all feature certified instructors who teach a detailed curriculum and share their expertise and insights with trainees. No matter how you prefer to receive the training, you can count on The Academy for an engaging and effective learning experience.

Methods

  • Instructor-Led (the best training format we offer)
  • Live Online Classroom – Online Instructor-Led
  • Self-Paced Video

Speak to an Admissions Representative for complete details

StartFinishPublic PricePublic EnrollPrivate PricePrivate Enroll
12/20/202112/24/2021
01/10/202201/14/2022
01/31/202202/04/2022
02/21/202102/25/2022
03/14/202203/18/2022
04/04/202204/08/2022
04/25/202204/29/2022
05/16/202205/20/2022
06/06/202206/10/2022
06/27/202207/01/2022
07/18/202207/22/2022
08/08/202208/12/2022
08/29/202209/02/2022
09/19/202209/23/2022
10/10/202210/14/2022
10/31/202211/04/2022
11/21/202211/25/2022
12-12-202212-16-2022

Curriculum

Module 1: Cisco Unified CCX Product Overview

  • Lesson 1: Cisco Unified CCX Product Packages
  • Lesson 2: Cisco Unified CCX Architecture
  • Lesson 3: Designing Cisco Unified CCX

Module 2: Cisco Unified CCX Installation and Configuration

  • Lesson 1: Installing Cisco Unified CCX
  • Lesson 2: Managing Cisco Unified CCX
  • Lesson 3: Configuring Basic Properties of Cisco Unified CCX

Module 3: Cisco Unified CCX Scripting

  • Lesson 1: Understanding Script Editor Basics
  • Lesson 2: Creating a Basic IVR Script
  • Lesson 3: Prompting and Collecting Information
  • Lesson 4: Accessing an External Database
  • Lesson 5: Making Decisions
  • Lesson 6: Confirming Caller Input

Module 4: Cisco Unified CCX ACD Operations

  • Lesson 1: Implementing Cisco Unified CCX
  • Lesson 2: Scripting Fundamentals for Cisco Unified CCX
  • Lesson 3: Using Desktop Administration
  • Lesson 4: Advanced Cisco Unified Contact Center Express Scripting Topics
  • Lesson 5: Using Cisco Unified CCX Reports

Module 5: Cisco Unified Contact Center Express Premium Functions

  • Lesson 1: Configuring the Outbound Dialer
  • Lesson 2: Configuring Agent Email and Agent Web Chat
  • Lesson 3: Understanding ASR and TTS

Module 6: Cisco Unified CCX Maintenance

  • Lesson 1: Using Cisco Unified RTMT
  • Lesson 2: Using the Disaster Recovery System