IMPLEMENTING CISCO EMERGENCY RESPONDER (ICER)

Description

Implementing Cisco Emergency Responder (ICER) is a 2 day course that provides students with best practice information on how to install, configure, operate and maintain Cisco Emergency Responder in a Cisco Unified Communications environment. Focusing on core administrative skills, you will learn to configure Cisco Unified Communications (CUCM) for integration with CER and to configure emergency response locations (ERLs) and emergency location identification numbers (ELINs) in CER to properly route enhanced 911 (E911) calls. You will also examine CER disaster recovery and user management.

*SLI currently utilizes CUCM v11.5

What’s included?

  • Authorized Courseware
  • Intensive Hands on Skills Development with an Experienced Subject Matter Expert
  • Hands on practice on real Servers and extended lab support 1.800.482.3172
  • Examination Vouchers & Onsite Certification Testing- (excluding Adobe and PMP Boot Camps)
  • Academy Code of Honor: Test Pass Guarantee
  • Optional: Package for Hotel Accommodations, Lunch and Transportation

Training Solutions

With several convenient training delivery methods offered, The Academy makes getting the training you need easy. Whether you prefer to learn in a classroom or an online live learning virtual environment, training videos hosted online, and private group classes hosted at your site. We offer expert instruction to individuals, government agencies, non-profits, and corporations. Our live classes, on-sites, and online training videos all feature certified instructors who teach a detailed curriculum and share their expertise and insights with trainees. No matter how you prefer to receive the training, you can count on The Academy for an engaging and effective learning experience.

Methods

  • Instructor-Led (the best training format we offer)
  • Live Online Classroom – Online Instructor-Led
  • Self-Paced Video

Speak to an Admissions Representative for complete details

StartFinishPublic PricePublic EnrollPrivate PricePrivate Enroll
12/20/202112/21/2021
01/10/202201/11/2022
01/31/202202/01/2022
02/21/202202/22/2022
03/14/202203/15/2022
04/04/202204/05/2022
04/25/202204/26/2022
05/16/202205/17/2022
06/06/202206/07/2022
06/27/202206/28/2022
07/18/202207/19/2022
08/08/202208/09/2022
08/29/202208/30/2022
09/19/202209/20/2022
10/10/202210/11/2022
10/31/202211/01/2022
11/21/202211/22/2022
12/12/202212/13/2022

Curriculum

  • Understanding the Architecture for Emergency Calls
  • Introducing Cisco Emergency Responder
  • Cisco Emergency Responder
  • Cisco ER Deployment Models
  • What Happens When an Emergency Call Is Made
  • Cisco Unified Communications Manager Configuration for Cisco Emergency Responder
  • System Interactions During Emergency Calls
  • Configuring Cisco Unified Communications Manager Support Components
  • Integration of Cisco Emergency Responder with Cisco Unified Communications Manager
  • Cisco Emergency Responder Interfaces
  • Cisco Emergency Responder Administration Interfaces
  • Initial Configuration of Cisco Emergency Responder
  • Initial Cisco ER Configuration
  • Creating ERLs
  • Working with EnergyWise
  • Using Cisco Emergency Responder with Intrado V9-1-1 Services
  • Configuring Users and Role-Based System Access
  • Using the Cisco ER User Interface
  • Working with ALI Records
  • Understanding the Disaster Recovery System

Labs

  • Lab 1: Connect to and Set Up Remote Lab Environment
  • Lab 2: Configure CUCM to Send Emergency Calls to CER
  • Lab 3: Configure CER to Accept and Route Emergency Calls
  • Lab 4: Verify Outbound and Inbound Emergency Dialing and Alerts
  • Lab 5: Using the Cisco ER User Interface
  • Lab 6: Working with ALI Records
  • Lab 7: Implementing CUCM Emergency Call Handlers
  • Lab 8: Performing a Backup of CER