QOS v2.5 – Implementing Cisco® Collaboration Devices – Course Outline

QOS v2.5

Duration: 5 days

Version 1.0
Implementing Cisco Collaboration Devices (CICD v1.0) is an extended hours 5-day course focusing on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces,
telephony and mobility features, and Cisco UC solutions maintenance.

CICD v1.0 is a version update to ICOMM v8.0. The primary difference is that video topics have been added into the course and Cisco Unity Express has been removed. CICD v1.0 is an extended hours course typically running 9 to 10 hours per day. Note: Students
registering for this course will be receiving their course kit in a digital format.

Course Kit Requirements and Instructions
Please be aware that this digital version is designed for online use, not for printing. You can print up to 10 pages only in each guide within a course. Please note that every time you click the Print button in the book, this counts as one page printed,
whether or not you click OK in the Print dialog.

Upon completing this course, the learner will be able to meet these overall objectives:
Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
Provide an overview of administrator and end-user interface options in Cisco
Unified Communications Manager, Cisco Unified Communications Manager
Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM
and Presence Service.
Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
Perform endpoint and end-user administration tasks in Cisco Unified
Communications Manager and Cisco Unified Communications Manager Express
Describe the telephony features supported in Cisco Unified Communications
Manager and Cisco Unified Communications Manager Express
Administer users in Cisco Unity Connection and Cisco Unified Communications
Manager IM and Presence Service, and enable the most commonly used features
for both applications
Describe how to maintain a Cisco Unified Communications solution

The knowledge and skills that a learner must have before attending this course are as
Working knowledge of converged voice and data networks
Basic knowledge of Cisco IOS gateways
Basic knowledge of Cisco Unified Communications Manager and Cisco Unity

Who Should Attend
The primary audience for this course is as follows:
Network administrators and network engineers
Cisco CCNA Collaboration candidates
The secondary audience for this course is as follows:
Systems engineers

With several convenient training delivery methods offered, The Academy makes getting the training you need easy. Whether you prefer to learn in a classroom or an online live learning virtual environment, training videos hosted online, and private group classes hosted at your site. We offer expert instruction to individuals, government agencies, non-profits, and corporations. Our live classes, on-sites, and online training videos all feature certified instructors who teach a detailed curriculum and share their expertise and insights with trainees. No matter how you prefer to receive the training, you can count on The Academy for an engaging and effective learning experience.


  • Instructor Led (the best training format we offer)
  • Live Online Classroom – Online Instructor Led
  • Self-Paced Video

Speak to an Admissions Representative for complete details

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