Implementing Cisco Collaborative Devices (CICD)

Description

During this five-day course, students will be introduced to maintaining and operating a Cisco Unified Communications solution and its components including:

  • Cisco Unified Communications Manager
  • Cisco Unified Communications Manager Express
  • Cisco Unity Connection
  • Cisco Unified Communications Manager IM and Presence Service

Upon completion of this course, students will be able to:

  • Components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service
  • Call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • How to maintain a Cisco Unified Communications solution
  • Enable, configure, and manage the most common applications for users across Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Unified Communications Manager Instant Messenger and Presence.

What’s included?

  • Authorized Courseware
  • Intensive Hands on Skills Development with an Experienced Subject Matter Expert
  • Hands on practice on real Servers and extended lab support 1.800.482.3172
  • Examination Vouchers & Onsite Certification Testing- (excluding Adobe and PMP Boot Camps)
  • Academy Code of Honor: Test Pass Guarantee
  • Optional: Package for Hotel Accommodations, Lunch and Transportation

With several convenient training delivery methods offered, The Academy makes getting the training you need easy. Whether you prefer to learn in a classroom or an online live learning virtual environment, training videos hosted online, and private group classes hosted at your site. We offer expert instruction to individuals, government agencies, non-profits, and corporations. Our live classes, on-sites, and online training videos all feature certified instructors who teach a detailed curriculum and share their expertise and insights with trainees. No matter how you prefer to receive the training, you can count on The Academy for an engaging and effective learning experience.

Methods

  • Instructor Led (the best training format we offer)
  • Live Online Classroom – Online Instructor Led
  • Self-Paced Video

Speak to an Admissions Representative for complete details

Event Venue Date
Implementing Cisco Collaborative Devices (CICD) Cleveland
  • May 27, 2019 9:00 am
  • July 15, 2019 9:00 am
  • September 2, 2019 9:00 am
Enroll
Implementing Cisco Collaborative Devices (CICD) Dallas
  • May 27, 2019 9:00 am
  • July 15, 2019 9:00 am
  • September 2, 2019 9:00 am
Enroll
Implementing Cisco Collaborative Devices (CICD) Fort Lauderdale
  • May 27, 2019 9:00 am
  • July 15, 2019 9:00 am
  • September 2, 2019 9:00 am
Enroll
Implementing Cisco Collaborative Devices (CICD) Houston
  • May 27, 2019 9:00 am
  • July 15, 2019 9:00 am
  • September 2, 2019 9:00 am
Enroll
Implementing Cisco Collaborative Devices (CICD) Los Angeles
  • May 27, 2019 9:00 am
  • July 15, 2019 9:00 am
  • September 2, 2019 9:00 am
Enroll
Implementing Cisco Collaborative Devices (CICD) Miami
  • May 27, 2019 9:00 am
  • July 15, 2019 9:00 am
  • September 2, 2019 9:00 am
Enroll
Implementing Cisco Collaborative Devices (CICD) Minneapolis
  • May 27, 2019 9:00 am
  • July 15, 2019 9:00 am
  • September 2, 2019 9:00 am
Enroll
Implementing Cisco Collaborative Devices (CICD) New York
  • May 27, 2019 9:00 am
  • July 15, 2019 9:00 am
  • September 2, 2019 9:00 am
Enroll
Implementing Cisco Collaborative Devices (CICD) Richmond
  • May 27, 2019 9:00 am
  • July 15, 2019 9:00 am
  • September 2, 2019 9:00 am
Enroll
Implementing Cisco Collaborative Devices (CICD) Washington DC
  • May 27, 2019 9:00 am
  • July 15, 2019 9:00 am
  • September 2, 2019 9:00 am
Enroll

Curriculum

Module 1: Cisco Unified Communications Solutions
Understanding the Components of Cisco Unified Communications Solutions
Understanding the Characteristics of Cisco Unified Communications Solutions

Module 2: Administrator and End-User Interfaces
Understanding administrator Interfaces
Understanding End-User Interfaces

Module 3: Call Flows in Cisco Call Control Platforms
Understanding Call Flows and Call Legs
Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
Understanding Configuration Components that impact call flows in Cisco Unified Communications Manager Express

Module 4: Endpoint and End-User Administration
Understanding End-User Characteristics and Configuration Requirements
Understanding End-User Implementation Options
Understanding Endpoint Characteristics and configuration requirements
Understanding Endpoint implementation Options

Module 5: End User Telephony and Mobility Features
Understanding Telephony Features
Enabling Telephony Features
Understanding Mobility Features
Enabling Mobility Features

Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service
Understanding Cisco Unity Connection
Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
Understanding End User and Voice Mailbox Implementation Options
Understanding Cisco Unified Communications Manager IM and Presence service
Enabling Cisco Unified Communications Manager IM and Presence Service

Module 7: Cisco Unified Communications Solutions Maintenance
Providing End-User Support
Understanding Cisco Unified Communications Manager Reports
Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
Monitoring the System with Cisco Unified Real-time Monitoring tool
Monitoring voicemail in Cisco unity connection
Understanding the disaster recovery system

Enrolled