REPORTING CISCO CONTACT CENTER ENTERPRISE (CCER)

Details

Description

This is a 2-day ILT course supporting end-to-end reporting solutions in CCE using Cisco Unified Intelligence Center. This course is designed to assist customers and partners in the task of creating reports and managing disparate data sources. CCEF and CCEA or equivalent knowledge are prerequisites for this course.

What's Included

What’s included?

  • Authorized Courseware
  • Intensive Hands on Skills Development with an Experienced Subject Matter Expert
  • Hands on practice on real Servers and extended lab support 1.800.482.3172
  • Examination Vouchers & Onsite Certification Testing- (excluding Adobe and PMP Boot Camps)
  • Academy Code of Honor: Test Pass Guarantee
  • Optional: Package for Hotel Accommodations, Lunch and Transportation

Training Solutions

Training Solutions

With several convenient training delivery methods offered, The Academy makes getting the training you need easy. Whether you prefer to learn in a classroom or an online live learning virtual environment, training videos hosted online, and private group classes hosted at your site. We offer expert instruction to individuals, government agencies, non-profits, and corporations. Our live classes, on-sites, and online training videos all feature certified instructors who teach a detailed curriculum and share their expertise and insights with trainees. No matter how you prefer to receive the training, you can count on The Academy for an engaging and effective learning experience.

Methods

  • Instructor-Led (the best training format we offer)
  • Live Online Classroom – Online Instructor-Led
  • Self-Paced Video

Speak to an Admissions Representative for complete details

Schedule

StartFinishPublic PricePublic Enroll Private PricePrivate Enroll
12/25/202312/26/2023
1/15/20241/16/2024
2/5/20242/6/2024
2/26/20242/27/2024
3/18/20243/19/2024
4/8/20244/9/2024
4/29/20244/30/2024
5/20/20245/21/2024
6/10/20246/11/2024
7/1/20247/2/2024
7/22/20247/23/2024
8/12/20248/13/2024
9/2/20249/3/2024
9/23/20249/24/2024
10/14/202410/15/2024
11/4/202411/5/2024
11/25/202411/26/2024
12/16/202412/17/2024
1/6/20251/7/2025

Curriculum

Curriculum

Cisco Unified Intelligence Center Foundations

This lesson provides an overview of Cisco Unified Intelligence Center including the benefits and features of the system. This lesson also describes the high-level architecture of Cisco Unified Intelligence Center in the UCCE environment.

  • Cisco Unified Intelligence Center – Basics
  • Cisco Unified Intelligence Center – Deployment Models
  • Cisco Unified Intelligence Center – Reports
  • Cisco Unified Intelligence Center – Data Sources
  • Cisco Unified Intelligence Center – Additional Considerations
  • Cisco Unified Intelligence Center – Access
  • Discovery 01-1: Navigate Discovery Architecture and Components
  • Discovery 01-2: Import Base ICM Configuration

Cisco Unified Intelligence Center Administration and Operations Console

This lesson provides an introduction to the Cisco Unified Intelligence Center administration console to perform Cisco Unified Intelligence Center administrative, maintenance, and provisioning functions.

  • OAMP Console Introduction
  • Admin User Management
  • Device Configuration
  • Log and Trace Settings
  • Control Center Features
  • Cluster Configuration
  • Tool Selections
  • Discovery 02-1: Explore Cisco Unified Intelligence Center OAMP

Cisco Unified Intelligence Center Attributes

This lesson discusses the functional attributes of the Cisco Unified Intelligence Center.

  • Stock Reporting
  • Dashboard Features
  • Value Lists and Collections
  • Permalink Features
  • Roles and Permissions Basics
  • Users and Groups Components
  • Report Definitions
  • Discovery 3-01: Work with Stock Reports
  • Discovery 3-02: Work with Dashboards
  • Discovery 3-03: Explore Value Lists and Collections
  • Discovery 3-04: Explore Supervisor Defaults
  • Discovery 3-05: Create a Reports User
  • Discovery 3-06: Use Group Settings

Cisco Unified Intelligence Center Custom Reports and Views

This section discusses customizing Cisco Unified Intelligence Center Reports and Views.

  • Creating Views
  • Building Report Definitions
  • Generating Custom Reports
  • Discovery 4-01: Edit Report Views
  • Report Definitions and Drilldowns
  • Create Custom RCD Report Definition (Database Query) and Report
  • Explore Value Lists and Drilldowns